Big IT Blog

The Personal Touch: Why Choosing a Local, Independently Owned IT Support Provider Trumps Big Corporations

You rely on your IT partner to keep your operations running smoothly, so you can focus on running your business. While large, big name corporations may seem like the safe choice for comprehensive IT services, there’s a compelling case to be made for opting for an independently owned, local IT support provider. In this article, we explore the benefits of choosing a personalised and dedicated service over becoming just another number on the books of a faceless giant.

Tailored Solutions for Your Unique Needs:

Independent IT support providers thrive on their ability to tailor their services to the specific needs of each client. Unlike large corporations that often adopt a one-size-fits-all approach, smaller providers take the time to understand your business, its goals, and its unique challenges. This personalised attention ensures that the solutions provided are not only effective but also aligned with your organisation’s objectives.

Responsive and Agile Service:

Independent IT support providers are known for their agility and responsiveness. Things can change fast in the world of tech, and having a partner that can quickly adapt to emerging challenges is invaluable. Smaller providers can often implement changes and updates more swiftly than their larger counterparts, ensuring that your business stays ahead of the game and remains competitive.

Direct Communication and Accountability:

Dealing with a massive corporation often means navigating through layers of bureaucracy to reach a resolution. Independent providers, on the other hand, offer direct lines of communication. This means that when you have an issue, you can speak directly to the individuals responsible for resolving it. This direct communication fosters a sense of accountability, ensuring that your concerns are addressed promptly and effectively.

Personal Relationships and Familiarity:

Becoming just another number on the client list of a large corporation can make it difficult to establish meaningful relationships. Independent IT support providers take pride in building lasting connections with their clients. The familiarity that comes with working closely with the same team over time allows for a deeper understanding of your business’s intricacies and fosters a sense of trust that is often hard to achieve with a faceless corporation. For the independent provider, they often know your name, and not just your ticket number!

Cost-Effective Solutions:

While large corporations may boast economies of scale, independent IT support providers can often provide more cost-effective solutions tailored to your budget. With a focus on efficiency and providing bespoke solutions to your specific needs, you can get a lot more bang for your buck.

Local Expertise and Community Support:

Independent IT support providers are often deeply rooted in the local community. This connection brings a wealth of local knowledge and understanding of regional challenges. Supporting local businesses creates a positive feedback loop that contributes to the overall health and prosperity of the community.

Why Consider Consider IT

Consider IT is a leading managed service provider offering a range of comprehensive IT services. Specialising in organisations with between 10-300 employees, we focus on innovation, proactive services and excellent service delivery. Our ultimate aim is to become a part of your team, so you can focus on running your business. Big solutions, with an in-house team feel (and we can even help support your own in-house IT team).

Consider IT provides a full spectrum of IT services including managed IT Support, cyber security, compliance and certification, communications, business continuity, procurement and more. All delivered in as much or as little technical detail as you feel comfortable.

If you’re curious about our services, or would like to chat to an expert, get in touch today.