Search for anything.

Your search for: "" revealed the following:

Search...

Consider IT
  • Home
  • About Us
        • About Us

          • Our Locations
          • Our Clients
          • Awards / Accreditations
          • Work For Us – Careers
          • Meet The Team
          • Environmental and Social Responsibility
  • Our IT Approach
        • Our IT Approach

          • IT Support For Start-Ups
          • Working With Your IT Teams
          • Replacing Your Existing IT Team
  • Our IT Services
        • IT Support

          • Managed IT Services
          • Co-managed IT Support
          • IT Strategy
          • IT Consultancy
          • ICT Project Delivery
          • IT & Communication Procurement
          • Business Continuity
        • COMMUNICATIONS

          • Connectivity And Internet
          • Microsoft Teams Talk
          • Phone Systems
          • Phone Services
          • Audio & Video
          • Business Mobiles
        • CYBER SECURITY

          • Cyber Essentials
          • Vulnerability Testing
          • Penetration Testing
          • Incident Response
          • Compliance
          • Free Risk Assessment
        • Cloud Technology

          • Critical Web Hosting
          • Colocation
          • Microsoft Partner
  • Microsoft Services
        • Microsoft Services

          • Microsoft Licensing
          • Endpoint Management
          • Endpoint Security
          • Cloud Identity Management
          • Email Security
  • Resources
        • Resources

          • Client Case Studies
          • Blog & News
          • E-Books
  • Quick Quote
  • Contact Us

Consider IT
0131 510 0110Contact Us For A Free Quote
[email protected]Consider IT Limited, Waterview House, Edinburgh, EH6 6QU
  • Home
  • About Us
        • About Us

          • Our Locations
          • Our Clients
          • Awards / Accreditations
          • Work For Us – Careers
          • Meet The Team
          • Environmental and Social Responsibility
  • Our IT Approach
        • Our IT Approach

          • IT Support For Start-Ups
          • Working With Your IT Teams
          • Replacing Your Existing IT Team
  • Our IT Services
        • IT Support

          • Managed IT Services
          • Co-managed IT Support
          • IT Strategy
          • IT Consultancy
          • ICT Project Delivery
          • IT & Communication Procurement
          • Business Continuity
        • COMMUNICATIONS

          • Connectivity And Internet
          • Microsoft Teams Talk
          • Phone Systems
          • Phone Services
          • Audio & Video
          • Business Mobiles
        • CYBER SECURITY

          • Cyber Essentials
          • Vulnerability Testing
          • Penetration Testing
          • Incident Response
          • Compliance
          • Free Risk Assessment
        • Cloud Technology

          • Critical Web Hosting
          • Colocation
          • Microsoft Partner
  • Microsoft Services
        • Microsoft Services

          • Microsoft Licensing
          • Endpoint Management
          • Endpoint Security
          • Cloud Identity Management
          • Email Security
  • Resources
        • Resources

          • Client Case Studies
          • Blog & News
          • E-Books
  • Quick Quote
  • Contact Us
Consider IT
Consider IT
  • Home
  • About Us
        • About Us

          • Our Locations
          • Our Clients
          • Awards / Accreditations
          • Work For Us – Careers
          • Meet The Team
          • Environmental and Social Responsibility
  • Our IT Approach
        • Our IT Approach

          • IT Support For Start-Ups
          • Working With Your IT Teams
          • Replacing Your Existing IT Team
  • Our IT Services
        • IT Support

          • Managed IT Services
          • Co-managed IT Support
          • IT Strategy
          • IT Consultancy
          • ICT Project Delivery
          • IT & Communication Procurement
          • Business Continuity
        • COMMUNICATIONS

          • Connectivity And Internet
          • Microsoft Teams Talk
          • Phone Systems
          • Phone Services
          • Audio & Video
          • Business Mobiles
        • CYBER SECURITY

          • Cyber Essentials
          • Vulnerability Testing
          • Penetration Testing
          • Incident Response
          • Compliance
          • Free Risk Assessment
        • Cloud Technology

          • Critical Web Hosting
          • Colocation
          • Microsoft Partner
  • Microsoft Services
        • Microsoft Services

          • Microsoft Licensing
          • Endpoint Management
          • Endpoint Security
          • Cloud Identity Management
          • Email Security
  • Resources
        • Resources

          • Client Case Studies
          • Blog & News
          • E-Books
  • Quick Quote
  • Contact Us

Your search for: "" revealed the following:

Search...

Category: IT Support

HomeArchive by Category "IT Support"Page 3
Recent Posts
  • Cyber Risks for Charities: How to Safeguard Your Organisation
    Oct 24 2024
  • Upcoming Cyber Essentials Changes in April 2025
    Sep 27 2024
  • Consider IT is now a certified B Corp Text on Blue and Orange background
    Celebrating a New Milestone: Consider IT Becomes a Certified B-Corp
    Jun 04 2024
  • Consider IT blog title: Over 19000 sensitive documents stolen in Volkswagen breach overlayed on orange and blue gradient background
    Volkswagen Group has over 19,000 sensitive documents stolen in Cyber Attack
    Apr 24 2024
  • Blog Title 7 strategies to combat malware and ransomware on a blue and orange gradient background
    Staying Ahead of the Game: 7 Strategies to Combat Malware and Ransomware
    Apr 19 2024
  • Blog title The cost of a cyber attack on a blue and orange gradient background
    Counting the Costs: Understanding the Financial Impact of Cyber Attacks on Businesses
    Mar 19 2024
  • Blog title The Importance of Cyber Security Awareness training on a blue and orange gradient background
    The Importance of Cyber Security Awareness Training
    Feb 28 2024
  • Blog title Why choosing and independent IT support provider trumps big corporations on a blue and orange gradient background
    The Personal Touch: Why Choosing a Local, Independently Owned IT Support Provider Trumps Big Corporations
    Jan 10 2024

Edinburgh Virgin Media users incorrectly told “It’s your computer at fault”

AN UPDATE FROM VIRGIN MEDIA HAS BEEN GIVEN. CLICK HERE TO JUMP STRAIGHT TO IT.

Customers of Virgin Media’s cable broadband services in Edinburgh are today up in arms at their 30Mb and 50Mb services crawling at only 1Mb. Instead of receiving “The UK’s fastest broadband”, users of the affected service are coming in at speeds slower than 60% of the UK population.

Our Managing Director, Stuart Gilbertson, is also affected by this service issue and had the pleasure of dealing with Virgin Media’s call centres abroad.

“I phoned them up at about 7pm this evening (18th August) to complain about the fact my Internet connection had deteriorated to a level that just wasn’t acceptable any more. We pay a considerable sum to Virgin Media every month for our Television, Broadband and Phone and we expect a premium service as a result of the premiums we pay.

I was eventually able to guess the correct keypad entries to get through to speak to someone about the problem. I explained quite clearly that all the devices we use at home were affected (two laptops, an iPad, and a couple of mobile phones with WiFi) and the lady set up a remote session to my laptop to try and resolve the issue.”

Stuart goes on to say:

“At first, she seemed to know what she was doing by going into the management console of our Router in the house, but then it quickly became apparent she had absolutely no idea whatsoever. She changed a setting in the Wireless section even though I was quite clear that the fault was happening on devices connected with the ethernet cable too.

She then made changes to other settings and ran SpeedTest.net speed tests a few times in a vain attempt to get to the bottom of the problem. Eventually she came to the conclusion that the problem was my Anti-Virus (ignoring the fact all other devices on the network were experiencing the slow Internet connection too). This just wasn’t the case. I use AVG Free at home on the laptop, which is a free anti-virus solution we recommend for personal users. This Anti-Virus doesn’t require a subscription, so it doesn’t expire.

Eventually I gave up and refused to speak to her any longer. I spoke to a Manager and he decided to send us a new router in the post – even though we’re pretty sure the problem is at VirginMedia’s end, rather than the home user’s.”

Consider IT are very worried that users in the Edinburgh area who may be affected by this will be wrongly told that the fault is with their home desktop computer or laptop. This just simply isn’t the case.

The Virgin Media forums were alive and kicking with numerous posts about the issue and a considerable number of users in Edinburgh showing their concern about their own connection speed issues.  http://community.virginmedia.com/t5/Up-to-30Mb-and-50Mb-broadband/Edinburgh-50Mb-real-speeds/td-p/659049

Anyone in the Edinburgh area should if possible, be assertive on the phone to these people in that there’s a much higher chance the problem is at Virgin Media’s end rather than yours. If your Internet drops off at about 4pm and comes back to normal speeds by 2am the next day, then this is almost certainly the case.

Do not be conned into having your computer “fixed”. There is nothing wrong with it! Virgin Media’s telephone technicians are just following a very very badly planned script which potentially could have costly and unnecessary consequences.

Virgin Media have made no official comment on their website. At time of publishing this blog post, their Edinburgh status still showed that Broadband Service was “good”.

[Update 09:23am 19/08/2011] – Virgin Media’s Service Status still says “There are no known problems affecting your Broadband service.”

[Update 11:10 19/08/2011] – Virgin Media have given us an update to this issue:

“This problem is being investigated under fault reference F001708058. A hardware fault in the Manchester backbone has been identified and the defective equipment has been replaced. This will be tested during the day. Even if this is not a complete solution it will improve the situation.

A second, potential, explanation for the problem is also being investigated. This would have an impact on traffic which follows a particular routing path and would not be apparent during periods of low network load – during the day. It would become manifest as load increases – during the evening. As yet we do not know if this is the explanation, nor whether a fix will be in place before this evening.

We will be monitoring progress on this fault during the day and will re-post as and when we have anything further to report.”

Are you in the Edinburgh area and experiencing the same problems with your Virgin Media connection? Leave a comment on this page and we’ll show Virgin Media the problem is widespread!

stuart.gilbertson
August 18, 2011
0
Share:

IT Support Carlisle

Consider IT is proud to announce we now have the capacity to support Carlisle and the surrounding areas with our usual high quality, responsive and unbeatable IT Support Services.

01228 83 9999

Call us today to find out how we could help your business make IT work for you.

Alternatively, e-mail us for a quote: [email protected]

For more information, click here to see our Carlisle IT Support page

stuart.gilbertson
July 5, 2011
0
Share:

40% of home Wi-Fi users don’t understand security settings

An online survey commissioned by the Information Commissioner’s Office (ICO) has shown that 40% of people who have Wi-Fi at home do not understand how to change the security settings on their wireless (Wi-Fi) networks.

The survey, carried out online by YouGov, has also revealed that, despite most internet service providers now setting up and installing their customers’ Wi-Fi security settings for them, 16% of the people surveyed with a home Wi-Fi network are either unsure or are already aware that they are using an unsecured network.

The ICO is also calling for Internet Service Providers (ISPs), retailers and manufacturers to make sure the guidance supplied with their Wi-Fi equipment is clear to the end user and fully explains the risks of people using an unsecured connection.

The new guidance from the ICO explains how people can check the security settings on their Wi-Fi router and provides information on how to make the network more secure, including setting up a strong password to stop other people accessing the network and making sure the information sent over the device is encrypted.

The guidance from the ICO on the use of Wi-Fi networks is available here: http://www.ico.gov.uk/for_the_public/topic_specific_guides/wifi_security.aspx

stuart.gilbertson
March 19, 2011
0
Share:

New Peebles Offices

NOTE: CONSIDER IT CONTINUES TO SERVE OUR CLIENTS FROM OUR OFFICES IN EDINBURGH, GLASGOW AND LONDON. WE NO LONGER HAVE OUR OFFICES IN PEEBLES.

 

Consider IT is proud to announce its expansion into the Borders area of Scotland by opening its new Peebles offices.

T: 01721 — —

The offices are located in Peebles’ busy business hub, Cavalry Park, which are ideally suited to serving the Peebles area and the rest of the Scottish Borders.

If you’re in the Peebles or Borders areas and need IT Support, give us a call now: 01721 — — and we’ll be more than happy to help!

Peebles IT Support

 

stuart.gilbertson
February 28, 2011
0
Share:

Google’s asking for it! $20,000 offered to anyone who can hack Chrome

Every year, CanSecWest security conference hosts a hacking contest (Pwn2Own), this year however, Google got a bit upset.

Most software businesses shudder at the thought of their software being entered into the contest, with the first person to successfully exploit the software winning a considerable wad of cash. Not Google.

Instead, Google asked for their software Chrome, to be included in the conference and even put up a further $20,000 for anyone that could hack it.

Researchers last year said the security sandboxing (that is, the security between the software and the operating system) buttressing the Google browser was so hard to defeat that successful exploits were worth much more than the $10,000 available for each browser hack.

“It shows a mature attitude to the problem because they [Google] know that the actual release of the information is something that just makes the thing stronger,” Dragos Ruiu, organizer of the CanSecWest security conference, said.

stuart.gilbertson
February 3, 2011
0
Share:

Regular updates are critical

Don’t Underestimate the Importance of Software Updates

One of the most important aspects of keeping your computer running properly, whether for home or business, is keeping the software updated including adding security patches when they are available.  Edinburgh IT support will tell you that whether you are living in the small fishing village of Cramford or on the coast at Gullane Bents you will surely be better off hiring a support person to take care of all of your computer needs and give you the security of knowing that they will keep your computer up to date on all software and security.

By using the services of an Edinburgh IT support system you will be sure to have constant updating and care of your computer systems for your home or business.  This will allow you to concentrate on using the computer to its fullest capacity without the worry of being out of date on your software and all of your security software. It can be difficult to know what programs are important to keep updated.  The professionals will be more than happy to keep up on what your computer needs and when to get it.  This is a great relief for many who do not want to spend their time worrying about computer updates.

Choosing to hire an Edinburgh IT support professional is one of the best moves to make when you are concerned about keeping your computer, as well as your personal and business information out of harm’s way.  You will want to set a budget before you meet with a professional to discuss their rates and their services.  This will help keep you on track and will give the professional an idea of what you are interested in accomplishing.  They will also need information about your operating systems and what software you typically run most often on your computers.

Understanding what you need from an Edinburgh IT support professional is the best way to ensure you are getting all of the benefits they have to offer.  They will be more than happy to go over the basics of what you should have on your machine and what precautions you should be taking with your security.  You will have the option of hiring a professional on a contract basis or on issue for issue basis. The determination for your needs will need to be made when meeting with your IT professional to discuss the options available to you.

stuart.gilbertson
January 13, 2011
0
Share:

Why Standardise Desktops in your business?

Standardised desktops = productivity, less downtime, happy people!

When you bring together standardised Workstation and Servers, good things happen. The end users get more done and security policies can be easily rolled out.

The products offered by Microsoft such as Windows Server 2008 R2 and Windows 7 are fast becoming the new replacement for Windows XP and (woe betide anyone unfortunate enough to have to use it) Vista. With this new relationship between Server and Workstation, powerful features like DirectAccess, Branch Cach, and Group Policy help the end users to connect directly to what they want, when they need it.

Standardising the operating system is just one small factor in improving productivity in the workplace and reducing possible downtime. If you ensure all your desktops are the same or similar hardware, re-imaging them and rolling replacements out when catastrophic failure occurs takes just minutes as opposed to hours.

Many businesses buy their IT over a period of years, and as a result, the hardware for each workstation is considerably different. If your business has the budget to get rid of the old and bring in new, get the same piece of kit for each workstation. Get your IT provider to “image” each drive so that if the worst happens, a quick fix is all that’s needed to get the workstation back into life.

If you can standardise your IT equipment, software and settings, your entire business will fundamentally be based on a more robust, redundant and reliable infrastructure.

stuart.gilbertson
May 26, 2010
0
Share:
1 2 3
CONSIDER IT FACEBOOK CONSIDER IT Twitter CONSIDER IT Linkedin

Contact Us

0131 510 0110
[email protected]
Find Us

Customer Service

Contact Us
Our Locations
Case Studies

Information

About Consider IT
Domains
Privacy Policy
Terms & Conditions
Press Enquiries

© 2025 Consider IT Limited – All Rights Reserved
Registered office: Waterview House, 37 Shore, Edinburgh, EH6 6QU. Company Number: SC320341 | VAT number: GB 930 1862 42
Consider IT is a trading name of Consider IT Limited