Consider IT

Consider IT
Consider IT

2023

Blog title Consider It achieves ISO 22391 and ISO 20000-1 accreditations on a blue and orange gradient background image
December 14, 2023

Consider IT Achieves Prestigious ISO 22301 and ISO 20000-1 Certifications for Business Continuity and IT Service Management

We are thrilled to announce a significant milestone for Consider IT – the successful achievement of two prestigious certifications: ISO 22301 for Business Continuity Management and ISO 20000-1 for IT Service Management. Colin Gilbertson, Head of Operations at Consider IT commented:

“This achievement reflects Consider IT’s ongoing commitment to delivering high-quality IT Support and Cyber Security solutions, reinforcing our position as a trusted service provider.”

ISO 22301: The Gold Standard for Business Continuity

ISO 22301 is a globally recognised standard for Business Continuity Management Systems (BCMS), focusing on fortifying an organisation’s ability to respond effectively to disruptions. Unexpected events like natural disasters, cyber attacks or other unforeseen events, can cause major disruption to business operations.

This certification attests to our robust business continuity planning, risk management, and incident response capabilities. It provides both Consider IT, and our clients  with the confidence that we are equipped to navigate unforeseen challenges seamlessly, thereby minimising downtime and preserving the integrity of business processes during emergencies.

ISO 20000-1: Elevating IT Service Management

ISO 20000-1 is the international standard for IT Service Management (ITSM), emphasising the implementation of best practices to enhance the quality and efficiency of IT services. Achieving this certification highlights Consider IT’s commitment to delivering excellent IT services that align with global industry standards.

With ISO 20000-1, we assure our clients that our IT Service Management processes are meticulously designed and executed, promoting continuous improvement and ensuring the optimal performance of their IT infrastructure.

“This certification serves as a testament to our dedication to providing reliable, secure, and efficient IT services that empower both us as a business, and our clients.”

-Colin Gilbertson, Head of Operations

Why This Matters for You

For businesses in search of a dependable partner for IT Support and Cyber Security solutions, our achievement of ISO 22301 and ISO 20000-1 certifications distinguishes us in the field. These certifications reflect our commitment to a proactive approach in managing risks, safeguarding the resilience of our operations, and consistently providing top-notch IT services. These new achievements add to our collection of other coveted industry standards, including ISO 27001, CREST and Cyber Essentials Plus. Consider IT is also an IASME certifying body, meaning we can get your organisation up to scratch with Cyber Essentials controls, award the certificate, and ensure your continued compliance. To see a full list of our credentials, please visit our website here.

Our commitment to excellence extends beyond certifications; it is ingrained in our culture of continuous improvement and client satisfaction. Whether you seek reliable managed IT solutions, robust cyber security measures, or a combination of both, our experts are always here to help. Get in touch today to talk about how we can help your business.

December 14, 2023
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Blog title The crucial role of two-factor authentication on a blue and orange gradient backgroud
November 24, 2023

Strengthening Cyber security Defences: The Crucial Role of Multi-Factor Authentication

Have you implemented multi-factor-authentication (MFA) across your organisation? While promoting the adoption of robust passwords is essential, the reality is that various vulnerabilities still exist. For example, employees using identical passwords across multiple platforms or storing sensitive information within their browser are common practices that pose potential risks. Consider the scenario where a laptop is lost or stolen—such a situation could easily lead to a compromise of your systems.

As technology advances, so do the tactics employed by cyber criminals. It is crucial for organisations to adopt robust cyber security measures to safeguard sensitive information and maintain the trust of their clients. At Consider IT, we recognise the significance of MFA as a core component of a comprehensive cyber security strategy, and we implement it as a mandatory element of our managed services. Here’s why.

The Rising Threat Landscape:

Cyber security threats have become more sophisticated, with attackers employing advanced techniques to exploit vulnerabilities and gain unauthorised access to confidential data. As a result, businesses are compelled to fortify their defences to protect against an array of threats, including phishing attacks, password breaches, and identity theft.

The Role of your IT provider:

Implementing multi-factor authentication is not just a recommended practice but a fundamental necessity in today’s cyber threat landscape. As trusted guardians of their clients’ digital infrastructure, IT providers (like Consider IT) recognise the critical importance of MFA. By integrating this additional layer of security into the systems they manage, IT providers enhance identity verification, mitigate the risks associated with password vulnerabilities, and fortify against evolving cyber threats. If your IT provider hasn’t mentioned MFA to you, you should ask them why.

Understanding Multi-Factor Authentication:

Multi-factor authentication adds an extra layer of security by requiring users to provide two forms of identification before granting access to sensitive systems or data. Typically, this involves something the user knows (e.g. a password) and something the user has (e.g. a mobile device or a security token). This additional layer of authentication significantly reduces the risk of unauthorised access, even if passwords are compromised.

Enhanced Security with MFA:

Consider IT advocates for the widespread adoption of MFA as a powerful tool to mitigate the risks associated with single-factor authentication. Passwords alone are no longer sufficient to protect against determined cyber criminals. MFA acts as a robust deterrent, adding an extra barrier that significantly reduces the likelihood of unauthorised access, even in the event of compromised credentials.

Benefits of Multi-Factor Authentication:

Improved Identity Verification:

MFA ensures that users are who they claim to be, offering a higher level of confidence in identity verification. This is crucial in preventing unauthorised access to sensitive systems and data.

Mitigation of Credential-Based Attacks:

Password breaches are a common method employed by cybercriminals. MFA reduces the impact of compromised passwords by requiring an additional form of authentication, preventing unauthorised entry.

Enhanced Remote Security:

With the rise of remote work, securing access to corporate systems from various locations is paramount. MFA provides an additional layer of protection, reducing the risk of unauthorised access from external networks.

Compliance Requirements:

Many industry regulations and compliance standards mandate the use of multi-factor authentication to protect sensitive information. Extra protections help you avoid potential legal and financial repercussions.

About Consider IT

Consider IT, as a forward-thinking IT support and cyber security provider, knows the importance of integrating two-factor authentication into the core of a business’s cyber security strategy. In an era where cyber threats are ever-evolving, embracing robust measures like MFA is crucial to safeguarding sensitive information, maintaining trust, and ensuring long-term security and success.

Additionally, Consider IT offers a comprehensive suite of cyber security services designed to fortify your digital infrastructure against evolving threats. Our expert team specialises in Cyber Essentials, ensuring your organisation adheres to essential cyber security standards. We conduct thorough penetration testing to proactively identify and address vulnerabilities in your systems, while our vulnerability assessments provide a comprehensive overview of potential risks. In the event of a security incident, our rapid and effective incident response ensures minimal impact on your operations. Committed to industry best practices, Consider IT holds multiple cyber security accreditations, including Cyber Essentials Plus and CREST. For a detailed overview of our certifications and a deeper understanding of how we can safeguard your digital assets, please visit our website here.
If you’d like to learn more about our Cyber and Managed IT services, please get in touch today for a chat with our friendly team.

November 24, 2023
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Blog title The IT Support Onboarding Process: A Guide on a blue and orange gradient background
November 15, 2023

Navigating the IT Support Onboarding Process: A Comprehensive Guide

Taking on a new IT Support provider can seem quite daunting, whether you’re entirely new to the world of IT support, or switching from an existing provider. The prospect of handing over your organisation’s crucial technological infrastructure to a new partner can be overwhelming. However, this transition doesn’t have to be as scary as it might initially appear. At Consider IT, we strive to make the process as seamless and reassuring as possible. Our experienced team is well-versed in guiding clients through these transitions, ensuring that your IT systems continue to run smoothly without any significant disruptions. We understand your concerns, and we’re here to provide the expertise and support necessary to make the transition a positive and productive experience. Here’s a short guide to show you what a typical onboarding process looks like at Consider IT:

Initial Audit 

The onboarding process typically begins with an initial audit of your current IT. During this stage, a comprehensive evaluation of your existing IT infrastructure will be conducted. This includes hardware, software, networks, security protocols, and any existing IT-related issues. The goal is to gain a deep understanding of your specific needs and challenges.

Setting Objectives and Expectations

After the assessment, clear objectives and expectations will be set out. This includes defining service level agreements (SLAs), response times, and the scope of services provided. 

Planning and Customisation

Based on the needs analysis and agreed-upon objectives, a customised service plan will be put in place. This plan outlines the specific services that will be provided, such as helpdesk support hours, software updates, security monitoring, and any other IT-related tasks that you may require.

Knowledge Transfer

To get up and running smoothly, we want to know as much as possible about your IT. This may include knowledge transfer sessions with appropriate personnel and our Client Success Manager and sharing all relevant documentation regarding your IT systems.

Deployment and Migration

Once the service plan is established, Consider IT will begin the deployment and migration phase. This may involve setting up monitoring tools, configuring software, and ensuring that all systems are running optimally. During this phase, we may also work closely with the client’s in-house IT personnel or previous IT Support provider to ensure a seamless transition.

Ongoing Support and Maintenance

With the initial setup and training completed, Consider IT would continue to monitor your systems and provide ongoing support. This includes proactive monitoring of network security, software updates, and addressing any issues that arise. Regular performance assessments and reporting help ensure that the IT infrastructure is meeting the agreed-upon objectives.

Review and Reporting

The IT support onboarding process doesn’t end once systems are up and running smoothly. Regular reviews and optimisation are crucial to ensure our IT support services continue to meet your evolving needs. This phase involves assessing the effectiveness of the services and making necessary adjustments to keep the IT infrastructure aligned with your business goals.

About Consider IT

If you are considering taking on or replacing an IT support provider, we hope this gives you some comfort that the onboarding process isn’t as daunting as it may seem. 

At Consider IT, we take pride in our knowledgeable and friendly team of IT professionals who go the extra mile to ensure a smooth transition and uninterrupted operations. Our ultimate aim is to become a part of your team. Our dedicated experts understand the common IT challenges faced by individuals and businesses alike. From password resets to complex network issues, we have the expertise to handle it all, ensuring your technology operates seamlessly.

What sets Consider IT apart is our commitment to building strong relationships with our clients. We believe in fostering open communication and a transparent approach. Our team actively listens to your concerns, tailoring solutions that perfectly fit your unique requirements. We are also one of the few IASME certifying bodies in Scotland, making us uniquely qualified to award the Cyber Essentials accreditation. We are dedicated to ensuring that all our clients adhere to the essential baseline cyber security controls necessary for safeguarding their digital assets. This is just one of the many cyber security accreditations we hold in our dedication to providing top-notch security solutions for our clients. If you’d like to lean more about this, visit our awards and accreditations page on our website.

When you choose Consider IT, you gain more than just technical support; you gain a reliable and responsive partner. We proactively monitor your systems, identifying potential issues before they escalate into problems. Our goal is to empower you with the right tools and knowledge to harness technology efficiently, enabling your business to thrive.

Get in touch today to speak to one of our experts about your business.

November 15, 2023
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Blog Title 7 ways It support services can transform your company on a blue and orange gradient background
November 3, 2023

7 Ways IT Support Services Can Transform Your Company

Have you ever had one of those weeks when technology fails you? Maybe you’ve forgotten your password, or the internet has gone down, or your printer has completely malfunctioned. OR, on a more serious note, your computer has been infected with a virus or malware. From little issues to larger ones, these problems can really affect your productivity throughout the day.

That’s why many successful businesses outsource their IT. In a fast-paced business environment you want quick problem solving, and proactive management of all your IT systems. Not to mention, you need to be protected from cyber attacks which can prove to be devastating for many organisations.

The worst mistake business owners can make is discounting the importance of a strong IT infrastructure, and its role in keeping you competitive. Here are the main reasons why:

1. Rapid Issue Resolution:

Effective IT support services are the backbone of any organisation’s IT infrastructure. They provide timely and efficient solutions to technical problems, ensuring that employees can work with minimal disruption. By swiftly addressing IT issues, businesses can maintain their productivity, thereby increasing their competitive edge. The faster your technology-related challenges are resolved, the quicker you can return to focusing on what matters most: your core business operations.

2. Proactive Monitoring and Maintenance:

IT support services offer proactive monitoring and maintenance of your IT systems. They can identify potential problems before they become major issues. This proactive approach not only prevents downtime but also helps in optimising system performance. By avoiding unexpected outages and improving the overall efficiency of your IT infrastructure, you can better allocate your resources and maintain a competitive advantage.

3. Data Security and Compliance:

Data breaches and cyber attacks are significant threats to businesses large and small. IT support services are well-equipped to handle these threats by implementing robust security measures, such as firewalls, intrusion detection systems, and antivirus software. They also help businesses comply with industry-specific regulations and data protection laws. Ensuring the security and integrity of your data not only protects your company but also helps build trust with your customers, contributing to your competitive edge.

4. Scalability and Flexibility:

As your business grows, your IT needs will evolve as well. IT support services are adaptable and can scale up or down according to your requirements. They can help you seamlessly integrate new technologies and services to accommodate growth or changes in the market. This flexibility ensures that your IT infrastructure remains agile, allowing you to respond quickly to market developments and maintain your competitive position.

5. Access to Expertise:

With IT support services, you gain access to a team of IT experts with a wide range of skills and knowledge. They stay up-to-date with the latest industry trends, technologies, and best practices. Leveraging their expertise can help you implement innovative solutions and stay at the forefront of your industry. Additionally, they can provide guidance on technology investments, ensuring that your resources are allocated strategically. 

6. Cost Efficiency:

Outsourcing IT support services can often be more cost-effective than maintaining an in-house IT team. It eliminates the need for hiring, training, and retaining specialised IT personnel, along with the associated overhead costs. This cost efficiency allows you to allocate your budget to other critical areas of your business, further strengthening your competitive edge.

7. Focus on Core Competencies:

By delegating IT management and support to experts, your internal teams can focus on what they do best—developing and enhancing your products or services, expanding your customer base, and exploring new opportunities. This sharpens your core competencies and enables your business to excel in its primary mission, which is essential for staying competitive.

About Consider IT

Consider IT is a trusted Managed Service Provider with offices in Edinburgh, Glasgow, London and Austin, Texas. With our team of experts and a wealth of experience, we offer comprehensive solutions that empower businesses to thrive in an ever-changing landscape. Beyond providing top-notch day-to-day IT support, we are also an accredited IASME certifying body, ensuring that all our clients are fully compliant with the baseline controls for Cyber Essentials. If your business aims to go the extra mile and attain accreditation, we can issue you with the necessary certificate, solidifying your commitment to data security and building trust with your customers. 

Want to know more about how Consider IT can help you keep your competitive edge? Get in touch today for a chat with one of our experts at [email protected].

November 3, 2023
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CS awareness month (1)
October 11, 2023

Have you considered your Cyber Security defences this Cyber Security Month?

Have you thought about your cyber security lately? If you haven’t, you just need to take one glance at the news to see why you should. Cyber attacks are on the increase, and many companies are falling victim to the ever increasing problem. Just last week, we saw the tragic downfall of KNP Logistics Group, a haulage company with a 158 year legacy falling victim to a vicious ransomware attack. The June 2023 attack ultimately resulted in the company’s administration and the loss of 730 jobs. In the same week, the Royal Family were even targeted when their website was temporarily taken down by Russian hackers. No one is immune to cyber attacks, but there are ways that you can strengthen your defences against them. Now is the perfect time to explore essential strategies to safeguard against cyber threats as we observe Cyber Security Month this October. 

The Business Imperative for Cyber Security Awareness

Protecting Sensitive Data: As a business, you store vast amounts of sensitive data, including customer information, intellectual property, and financial records. A data breach not only jeopardises this critical information but also damages your reputation and finances.

Regulatory Compliance: Many industries are subject to strict data protection regulations, such as GDPR in Europe or HIPAA in the healthcare sector. Non-compliance can result in hefty fines and legal consequences.

Financial Impact: Cyber attacks can lead to direct financial losses due to theft, ransom payments, or business interruption. Additionally, the costs associated with investigating and mitigating an attack can be substantial.

Reputation Management: A cyber security incident can destroy customer trust and confidence. Your business may find it challenging to regain your reputation even after addressing the breach.

Strategies to secure your business this Cyber Security Awareness Month

Conduct Risk Assessments: Begin by assessing your organisation’s cyber security risks. Identify vulnerabilities, and the most critical assets that need protection. Specialist IT providers such as Consider IT can carry these out for you.

Develop a Cyber security Policy: Create a comprehensive cyber security policy that outlines best practices, employee responsibilities, incident response procedures, and compliance requirements. Ensure all employees are aware of and adhere to this policy.

Employee Training and Awareness: Invest in cybersecurity training for employees at all levels. Teach them how to recognise phishing attempts, practice safe password management, and report security incidents promptly.

Regular Updates and Patch Management: Keep all software, operating systems, and security tools up to date. Regularly apply patches and updates to address known vulnerabilities.

Implement Strong Access Controls: Limit access to sensitive data and systems to authorised personnel only. 

Secure Your Network: Invest in robust firewalls, intrusion detection systems, and encryption protocols to protect your network infrastructure from cyber threats.

Implement 2-factor Authentication: Add an extra layer of protection to your passwords to prevent unauthorised access to company data.

Data Backup and Recovery: Regularly backup critical data, and ensure that you have a tested and effective data recovery plan in place. This can be crucial in the event of a ransomware attack or data breach.

Incident Response Plan: Develop a well-defined incident response plan that outlines steps to take in the event of a cyber security incident.

Get Cyber Essentials Accredited: Add an extra layer of trust with your customers and stakeholders by getting Cyber Essentials Certified. Cyber Essentials is a government-backed scheme that ensures organisations adhere to fundamental cyber security principles, providing a crucial defence against common cyber threats

Consider talking to your IT Partner

At Consider IT, cyber security is our top priority. We are dedicated to assisting our clients in fortifying their digital defences to safeguard their sensitive information and operations. This Cyber Security Month, we invite you to reach out to us for a complimentary cyber security assessment. Consider IT is an IASME certifying body, and as such our expert team will work with you to achieve Cyber Essentials accreditation and compliance. Reach out today to learn more.

October 11, 2023
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Ashley Madison data breach
August 30, 2023

Ashley Madison: How lax cybersecurity resulted in mass privacy violations

Have you watched the new documentary on the Ashley Madison scandal yet? If you haven’t, here’s the cliff notes, and the lessons that can be learned from this famous cyber attack.

This breach not only exposed the personal lives of millions but also ignited discussions on digital privacy, cybersecurity, and the ethical implications of such breaches.

Ashley Madison: who are they and what happened?

In July 2015, a group of hackers collectively known as “The Impact Team” targeted Ashley Madison, a dating website with the aim of connecting people who wish to step outside of their marriage and cheat on their partners.

The site promised users anonymity and security – promising to fuel your illicit affair with the ultimate privacy and secrecy. In fact, they went so far as to latch on to viral cheating scandals, with the message “Should have used Ashley Madison”, to highlight the safety of the site. This included Republican Mark Sandford – at the time he was the Governor of California and was running for Congress in a special election and his affair had previously been exposed. A billboard (right) was advertised with his face and the message “Next time use ashleymadison.com to find your ‘running mate’.”

To give users even more peace of mind, Ashley Madison  offered a “full delete” service. For the price of $19, all user information would be deleted from their servers – just like it never happened. However, that wasn’t quite true. Despite netting almost $1.7 million in 2014 for this feature, it didn’t quite work as advertised. While some data was indeed removed, things like credit card information with their full name and address, and other factors such as gps data, city, state, country, weight, height, date of birth, gender, ethnicity and sexual preferences were not – all of which may be enough to identify individuals.

Despite Ashley Madison’s declarations that finding your affair partner is much safer on their site, the hackers successfully infiltrated their security systems and obtained an extensive database containing user information, including names, email addresses, payment details, and even intimate fantasies. And how did they manage that? Well, it turns out that their cyber security measures left much to be desired. In fact, investigations showed that a disgruntled ex employee still had “uber-god” admin access to their systems, showing just how lax their security procedures were.

The hackers then threatened to publish the stolen data unless Ashley Madison and its affiliated site, Established Men, were shut down permanently. When the parent company, Avid Life Media, refused to comply, the hackers followed through on their threat, releasing sensitive user data in August 2015. This marked one of the most high-profile and consequential data breaches in history.

The fallout: Privacy Violations and Emotional Turmoil

The aftermath of the Ashley Madison breach was nothing short of catastrophic. The leaked data, which included personal details of over 30 million users, exposed countless individuals to public humiliation, ruined relationships, and damaged careers. The breach hit not only the users of the site but also their families, sparking heated debates about the ethics of hacking, cyberbullying, and the right to privacy in a digital age.

The breach had particularly severe consequences for public figures and individuals living in countries with conservative social norms, where extramarital affairs can lead to legal and societal repercussions. The emotional toll experienced by victims served as a stark reminder that data breaches have real-world ramifications beyond the digital realm. 

Many of the exposed users were then targeted by individuals who threatened to expose that they were part of the data leak to their family, friends and employer unless they paid a hefty ransom.

Some of these users ended their lives as a result of the breach, including a pastor of a small church.

Ashley Madison were also sued by a group of users who had been adversely affected by the breach, and they were ordered to pay $11.2 million in damages. The CEO, Noel Biderman also stepped down from his role at the end of August 2015. This breach was particularly embarrassing for him, as his full email inbox and shady business practices were released as part of the information dump.

Lessons Learned: Digital Privacy and Cybersecurity

The Ashley Madison data breach highlighted several critical lessons for individuals, companies, and policymakers alike:

Robust Security Measures: Companies handling sensitive user data must prioritise cybersecurity. Strong encryption, regular security audits, strong employee onboarding and offboarding procedures, and proactive measures to defend against potential attacks are imperative to safeguarding user information.

Incident Response Procedures: In this day and age cyber attacks are almost inevitable, but you can put measures in place to respond to threats quickly and efficiently. Having an incident response plan significantly reduces the risk to your business, and will help you bounce back quicker after experiencing a breach.

Transparent Data Handling: Transparency in data collection, storage, and usage is crucial. Users have the right to know how their information will be used and protected, fostering trust between companies and their customers.

User Education: Individuals must be educated about the risks of sharing personal information online and the potential consequences of data breaches. Practising good digital hygiene, such as using unique passwords and enabling two-factor authentication, can significantly reduce vulnerability.

Legal and Ethical Considerations: The breach highlighted the need for robust legal frameworks that address both hacking and the responsible use of leaked data. Ethical discussions around exposing sensitive information also gained prominence, raising questions about the role of hackers as vigilantes or villains.

How can you protect your company from a data breach?

While I’m sure your business isn’t quite as…questionable…. as the one highlighted in this article, the message remains the same – cyber breaches can not only harm you and your business, it can bring extreme harm to your customers. 

At Consider IT, cyber security is a top priority. We ensure all of our customers comply with the standards of Cyber Essentials so they are protected from any data breaches or cyber attacks – even if they don’t want the certification. Cyber Essentials is a UK government-backed cyber security certification scheme that sets out a baseline of technical controls for organisations of all sizes to protect themselves against common cyber threats. 

Consider IT is one of the few Information Assurance for Small and Medium Enterprises (IASME) certified bodies in Scotland, which means we can award the Cyber Essentials certification, and ensure you keep compliant. We offer end-to-end guidance and project management to make sure your cyber strategy is up to scratch. And if you need more peace of mind, we are also:

-A CREST accredited provider

-A trusted partner of the Cyber and Fraud Centre Scotland

-Members of the UK Cyber Security Council

-A National cyber Security Centre assured service provider

-ISO accredited in 27001, 14001, 9001

For a full list of our accreditations, visit our website here.

If you would like to know more about how we can help you get certified, get in touch today.

August 30, 2023
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Top 7 IT support problems
August 9, 2023

Top 7 IT Support problems

Technology plays a crucial role in any business operations, and unfortunately things can sometimes go wrong. You’ll have seen it all before, John’s computer won’t turn on, Sally has forgotten her password and Dave hasn’t installed an update on his machine since 2020. This is where IT support comes to the rescue, helping users overcome common technical difficulties. In this blog, we will explore some of the most common IT support requests that professionals encounter regularly. Having an IT Support partner like Consider IT that understands these issues and can solve them quickly and efficiently can help to boost your organisation’s productivity and efficiency.

Password Resets:

One of the most frequent IT support requests is password resets. Whether it’s due to forgetfulness, security concerns, or expired passwords, users often find themselves locked out of their accounts. IT support professionals play a vital role in assisting users by resetting passwords or guiding them through the process.

Internet Connectivity Issues:

In the digital era, a stable internet connection is crucial for seamless productivity. Therefore, it’s no surprise that problems related to internet connectivity are commonly reported to IT support teams. These issues can range from slow internet speeds to complete network outages. IT support professionals troubleshoot the problems, identify the cause, and work towards restoring the connection to get you back up and running as quickly as possible.

Software Installation and Updates:

Installing or updating software can sometimes be a daunting task for users, leading them to seek assistance from IT support. Common issues include compatibility problems, installation errors, and challenges in navigating the installation process. IT support teams guide users through these processes, ensuring they have the necessary software tools to carry out their tasks efficiently.

Hardware Problems:

From malfunctioning printers to unresponsive keyboards, hardware-related issues can hamper productivity and cause frustration. IT support personnel are trained to diagnose hardware problems, repair or replace faulty components, and ensure that users can work with reliable equipment.

Email Issues:

Email is a critical communication tool in today’s workplace, and any disruptions can have a significant impact on productivity. IT support often deals with problems such as email configuration, password recovery, syncing issues across devices, and spam filtering. Troubleshooting email problems requires expertise in email systems and protocols, enabling IT support teams to restore email functionality and get you communicating again.

Virus and Malware Removal:

With the constant threat of viruses and malware, the vigilance of the IT team becomes paramount. IT support teams employ antivirus software, perform system scans, and provide guidance on preventing infections. Proactive prevention helps protect sensitive data and ensures a secure working environment.

Software Application Support:

Different software applications come with their unique set of challenges. Users often require assistance with tasks such as file recovery, error debugging, and general troubleshooting. IT support personnel possess in-depth knowledge of various applications and can guide users to overcome software-specific hurdles.

Are you looking for efficient, friendly IT Support?

In the fast-paced and tech-reliant world we live in, having a reliable IT support partner is essential to ensuring smooth operations and uninterrupted productivity. 

At Consider IT, we take pride in our knowledgeable and friendly team of IT professionals, who go the extra mile to become an integral part of your team. Our dedicated experts understand the common IT challenges faced by individuals and businesses alike. From password resets to complex network issues, we have the expertise to handle it all, ensuring your technology operates seamlessly.

What sets Consider IT apart is our commitment to building strong relationships with our clients. We believe in fostering open communication and a transparent approach. Our team actively listens to your concerns, tailoring solutions that perfectly fit your unique requirements.

When you choose Consider IT, you gain more than just technical support; you gain a reliable and responsive partner. We proactively monitor your systems, identifying potential issues before they escalate into problems. Our goal is to empower you with the right tools and knowledge to harness technology efficiently, enabling your business to thrive.

Get in touch today to speak to one of our experts about your business.

August 9, 2023
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NCSC accreditation blog (2)
July 27, 2023

Consider IT Becomes One of the First in Scotland to Achieve NCSC Assured Service Provider Status

Consider IT, is thrilled to announce its recent achievement as an NCSC (National Cyber Security Centre) Assured Service Provider for Cyber Essentials. This remarkable milestone makes Consider IT the one of the first Managed Service Providers in Scotland to obtain this prestigious certification, and the third Scottish company overall.

The NCSC Assured Service Provider scheme provides organisations with a means to assess and demonstrate their cybersecurity posture to clients and stakeholders. By undergoing a rigorous evaluation process, Consider IT has proven its commitment to delivering top-notch cybersecurity services, offering clients the confidence and peace of mind that their sensitive data and systems are protected with the highest level of expertise.

The certification process involved a comprehensive assessment of Consider IT’s cybersecurity practices, infrastructure, and policies. The evaluation was conducted by the NCSC, the UK government’s authority on cybersecurity, which recognised the company’s exceptional dedication to maintaining robust security measures.

At the forefront of this achievement is Consider IT’s Head of Cybersecurity, Andy Maclaren. His extensive experience, deep knowledge of cybersecurity best practices, and dedication to ensuring the highest standards have been instrumental in successfully steering the company through the assessment process. Andy’s expertise has been formally acknowledged and validated by the NCSC scheme, further solidifying Consider IT’s position as a trusted and reliable cybersecurity partner.

“We are incredibly proud to be one of the first Managed Service Providers in Scotland to receive the NCSC Assured Service Provider certification. This achievement is a testament to our team’s unwavering commitment to cybersecurity excellence,” said Stuart Gilbertson, Managing Director of Consider IT. “Our clients can trust that their cybersecurity needs are in the hands of experts who prioritise the safety and protection of their digital assets.”

Consider IT’s focus on continuous improvement and staying ahead of the ever-evolving cybersecurity landscape has enabled them to achieve this coveted status. The company remains committed to delivering exceptional cybersecurity services that align with the industry’s highest standards.

About Consider IT:

Consider IT is a leading Managed Service Provider headquartered in Edinburgh. The company offers a comprehensive suite of IT and cybersecurity solutions tailored to meet the unique needs of its diverse clientele. With a team of dedicated experts and a commitment to excellence, Consider IT has earned a reputation for providing reliable, innovative, and secure IT services.

July 27, 2023
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cyber essentials blog (1)
July 25, 2023

Enhancing Cyber Health Through 5 Main Technical Controls: A Cyber Essentials Overview

As cyber threats continue to evolve, businesses must prioritise cybersecurity to safeguard their data and operations. Cyber Essentials, a vital cybersecurity certification scheme developed by the UK government, offers a solid foundation for organisations seeking to strengthen their cyber resilience. In this article, we will explore the five main technical controls involved in Cyber Essentials and examine relevant statistics from the UK government’s Cyber Security Breaches Survey 2023. Additionally, we’ll highlight the importance of engaging with reputable cybersecurity experts, such as Consider IT, to navigate the certification process effectively.

Secure Configuration

Secure configuration serves as a crucial defence against cyberattacks. Ensuring that systems, devices, and software are configured securely helps prevent vulnerabilities. To ensure secure configurations organisations should adopt a comprehensive approach. Firstly, conducting regular security audits and vulnerability assessments is crucial to identify weaknesses and address them promptly. Enforcing strong password policies and using multi-factor authentication adds an extra layer of protection, as passwords form the first line of defence against unauthorised access to systems and sensitive information. According to the Cyber Security Breaches Survey 2023, in 2021, 79 percent of surveyed organisations reported implementing password policies. However, this figure experienced a concerning decline to 70 percent in 2023. This trend underlines the need for organisations to reinforce their password policies, and assess their cyber security strategies to safeguard against potential breaches.

Boundary Firewalls and Internet Gateways

Network firewalls act as essential gatekeepers, preventing unauthorised access to private networks and reducing the risk of cyber intrusions. In 2021, 78 percent of surveyed organisations had implemented network firewalls, but this figure declined to 66 percent in 2023. This downward trend highlights the urgency for businesses to prioritise network security, fortifying their defences against cyber threats seeking to exploit network weaknesses.

Access Control

Access control involves managing user accounts and permissions to ensure that only authorised individuals have access to systems, data, and services. It includes measures such as using strong passwords, implementing multi-factor authentication, and regularly reviewing and revoking access rights. In 2021, 75 percent of organisations acknowledged restricting admin rights effectively, but this number dropped to 67 percent in 2023. Many businesses who do not implement proper access control cite issues such as resource constraints, organisational culture, the assumption of safety or convenience for employees to make updates to their own machine. Don’t fall victim to cyber attacks for the sake of convenience or assumed safety – bad actors count on that!

Malware Protection

Protecting systems against malware is critical to prevent malicious software from infiltrating and disrupting operations. Malware can find its way onto your systems in a number of ways. Your employees might unknowingly download malicious attachments from emails, fall victim to deceptive links leading to infected websites, or download software from unreliable sources that contains hidden malware. Visiting compromised websites or clicking on malicious ads can also trigger drive-by downloads. Social engineering tactics can be employed to deceive you into downloading and running malware. Even seemingly harmless USB devices can spread infections. Additionally, outdated software with known vulnerabilities can be exploited by cybercriminals. To safeguard your system, make sure your staff receive regular security training, use reputable antivirus software, stay updated with the latest patches, exercise caution with email and downloads, and avoid untrusted sources. Regular data backups are also crucial for added protection.

The government cyber breaches survey highlighted a decline in organisations using malware protection, with only 71 percent deploying this control in 2023, compared to 78 percent in 2021. Make sure your business doesn’t become a casualty.

Patch Management

Applying software security updates promptly is crucial in addressing known vulnerabilities and protecting systems from cyber threats. Alarming statistics from the Cyber Security Breaches Survey 2023 indicate that only 31 percent of organisations managed to apply software security updates within 14 days in 2023, as compared to 43 percent in 2021. The decline in timely updates exposes businesses to potential exploits that cybercriminals frequently target.

Why do you need Cyber Essentials?

In a rapidly evolving digital landscape where cyber threats loom large, safeguarding your organisation’s data and systems is of utmost importance. Cyber Essentials provides a foundational cybersecurity framework that can bolster your cyber health significantly. With recent statistics from the UK government’s Cyber Security Breaches Survey 2023 indicating a decline in the adoption of essential technical controls, now is the time for companies to take proactive steps to protect their assets.

To ensure your organisation’s compliance and certification in Cyber Essentials, consider partnering with Consider IT – a trusted and experienced cybersecurity services provider. Consider IT is committed to empowering businesses with robust cybersecurity measures, and we specialise in helping companies achieve Cyber Essentials certification efficiently. As one of the only Scottish Managed Service Providers (MSPs) that are IASME certified, Consider IT brings a wealth of knowledge and expertise to the table, providing comprehensive solutions tailored to your unique business needs.

Get in touch today.

July 25, 2023
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UK companies blog
June 7, 2023

UK companies Exposed to Global Data Theft: A Wake-up Call for Cybersecurity

In the latest cyber security news, a number of high profile UK companies including Boots, BBC and British Airways have fallen victim to a ransomware hacking group named Clop. The group exploited a vulnerability in the file transferring software, MOVEit. Thousands of organisations are understood to have been affected by this breach that has exposed employee’s personal data including national insurance numbers, contact information and bank details.

Zellis, a major payroll provider, confirmed that 8 of their clients were affected by the data breach, but did not name any names. 

It’s very likely that the next steps for the hacker group will be to contact the victims with a list of demands. The stolen data potentially holds immense value for those who seek to exploit it for financial gain.

This cyber attack highlights the vulnerability of even the most secure organisations when faced with sophisticated cyber threats. Beyond the immediate threat of compromised data, the incident could lead to lost revenue, reputational damage, and an erosion in customer trust for MOVEit and the companies caught in the crossfire. 

Lessons learned 

This breach serves as a wake-up call for organisations worldwide to reassess their cybersecurity practices. It reaffirms the need for constant vigilance and the adoption of proactive measures to safeguard sensitive information. Here are a few key lessons to take away:

Strengthen your Cybersecurity Infrastructure

Invest in robust security systems, firewalls, and encryption protocols to protect your business and customer data. Regular security audits and vulnerability assessments can help identify potential weaknesses and mitigate risks.

Employee Education and Awareness

Human error remains a significant factor in successful cyber attacks. Training employees to identify phishing attempts, maintain strong passwords, and practice safe browsing habits can greatly enhance your cybersecurity posture.

Multi-Factor Authentication

Implementing multi-factor authentication can provide an additional layer of protection, making it harder for unauthorised individuals to gain access to sensitive systems and data.

Continuous Monitoring and Incident Response

Establish robust incident response plans and maintain round-the-clock monitoring of networks. Prompt detection and response can limit the damage caused by potential breaches.

Is your business cyber secure?

Cyber Essentials is “essential” for anyone seeking to safeguard their data and protect against cyber threats. With the ever-increasing prevalence of cyberattacks and data breaches, having a Cyber Essentials certification demonstrates a commitment to cybersecurity best practices. It helps you establish a robust foundation for information security by implementing fundamental security controls and mitigating common vulnerabilities. 

We can help you get compliant, stay compliant, and protect your business from attacks. Get in touch today.

June 7, 2023
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