Securing peace of mind
About Boyd Legal
Boyd Legal is a Scottish law firm headquartered in Edinburgh, Scotland. Founded in 2004, they prioritise putting their clients first by offering personalised guidance and support from their expert legal teams. Originally specialising in estate and letting services, they have expanded significantly and now offer a comprehensive range of in-house legal services including:
–Property buying and selling in Scotland
–Will, Power of Attorney and Estate Planning for individuals
–Legal support for businesses
–Letting advice
With main offices in Edinburgh’s West End and a second office in Kirkcaldy they operate all across Scotland and are dedicated to providing lifelong legal support to their customers with a high level of professionalism and expertise.
The Challenge
Before engaging with Consider IT, Boyd Legal faced significant challenges due to varied quality in IT support. Their systems were in disarray, leaving them vulnerable and lacking the necessary trust in their IT provider. As Beccy Duncan, IT Director, expressed,
“We were really struggling to manage our IT set-up when Consider IT stepped in to sort us out. We needed to have a support company that we could trust and know they understand our particular needs.”
The primary issues were:
–A need for reliable IT support.
–A trustworthy partner who could provide consistent and proactive services.
–Better cyber security solutions that would secure their sensitive legal data and ensure compliance with industry standards.
Our Approach
The first step in resolving these issues was a thorough network review of the firm’s current systems. Consider IT meticulously assessed their entire IT infrastructure and identified gaps that needed immediate attention. We also took the time to liaise with their third-party suppliers and the former IT team to ensure a smooth transition.
To bolster the firm’s cyber security posture, we implemented first-class security solutions tailored to their specific needs. This process was supported by comprehensive documentation and onboarding materials, ensuring that both the legal teams and support staff understood the changes and enhancements being made.
The onboarding process, described as “very straightforward” by Beccy, was designed to cause minimal disruption to the client. While we worked behind the scenes, conducting thorough system assessments and installing our services, the client experienced a smooth and hassle-free transition on their end.
The Impact
Consider IT became an integral part of the firm’s daily operations, seamlessly supporting their business goals. Beccy Duncan emphasised,
“We have worked with Consider IT for so many years, they are an integral part of the day-to-day operations of our business.”
The law firm has enjoyed benefits such as:
–Increased productivity, as the staff can now rely on quick and effective IT support without feeling patronised with techy jargon.
–Enhanced cyber security that gives them peace of mind, knowing that they are receiving top-notch security advice and protection.
–Confidence in their IT systems, which are well-maintained and monitored to prevent issues before they arise.
Summing up their experience, Beccy added,
“Our teams can correspond with your support department and know that they will be treated with respect and their issue taken seriously.”
The partnership between Boyd Legal and Consider IT highlights the importance of trust, proactive management, and excellent customer service. The law firm continues to thrive, knowing that their IT systems are in safe hands, allowing them to focus on delivering exceptional legal services to their clients.
Related Projects
Eden Scott
See what happened when Scottish recruitment firm, Eden Scott, took on Consider IT as their IT partner.
Office 365 Migration
Creating a platform for smart, secure growth. Consider IT empowered a finance firm to enter their next growth stage with a safe, secure and seamless Microsoft 365 migration.
Onboarding
Turning IT into value, not an obstacle - How we helped an energy company switch IT support to get more from technology while spending less.