At Consider IT. We’ve always believed that great IT Support starts with putting our clients first. As part of our ongoing commitment to continually improve the service we deliver, we’re delighted to welcome Paul Law as our new Service Desk Manager.
Why this Matters
We don’t want to stand still. Technology evolves, and client expectations quite rightly continue to rise. To ensure we consistently deliver the high standards our clients have come to expect, we’re investing in the leadership and structure of our service desk.
Bringing in Paul is a key part of that transformation.
A Wealth of IT Support Experience
Paul joins us with a strong background in IT support and service delivery. He understands what excellent support looks like – not just technically, but from the client’s perspective.
His experience spans:
- Leading and developing service desk teams
- Ensuring a proactive, responsive, and high-quality customer experience at every stage
- Enhancing client relationship management
- Strengthening service delivery standards
This means our clients can expect an even more structured, proactive and responsive support experience.
Focused on Continual Improvement
One of Paul’s key responsibilities will be shaping our continual service improvement programme. That includes:
- Reviewing and refining our internal processes
- Improving communication and visibility for clients
- Ensuring tickets are handled efficiently and consistently
- Identifying trends and opportunities to prevent issues before they arise
For our clients, that translates to smoother support interactions, clearer updates, and an even more dependable service.
Strengthening Client Relationships
It Support isn’t just about fixing issues – it’s about building trusted relationships. Paul will play a central role in ensuring we maintain close, proactive communication with our clients, aligning our service delivery with their business needs. He will work closely with our Client Success Manager Emma Bain.
This is all part of our wider commitment to being more than just an IT provider. We aim to be strategic partner that supports your growth, resilience and security.
Always Putting Customers First
This appointment reflects something simple but fundamental: we invest in our service because our clients deserve the best.
We’re excited about the positive impact Paul will have, both internally with our team and externally with our clients. If you are a current client, you will likely hear from Paul soon as he gets to know the business and our clients.
